Support lead
Meg
Meg leads Customer Support. She keeps account issues moving, makes sure the right team owns the job and escalates specialist work rather than leaving customers to chase departments.
BrainHQ Support Team
Help stays with the account.
The support team works from the same BrainO account record as the phone, website, messages and business tools. A question can start in BrainO Chat, by text or from the support dashboard and still end up in the same ticket and work order.
Open BrainO ChatOpen account support
Customer care
Meg's Customer Care Team
First triage for day-to-day questions, faults, billing, phone setup, website issues and follow-up. Support requests stay attached to the customer's account.
Specialist hand-off
Specialist Support
When the issue belongs with Legal Help, phone operations, websites, billing or another specialist department, BrainHQ hands it over while keeping the original support ticket connected.
How the team works
1 · Contact
BrainO Chat, text or the dashboard.
2 · Ticket
The issue is recorded against the correct account.
3 · Work
A work order or specialist hand-off is created where needed.
4 · Reply
Updates return to the customer's support thread and BrainO Chat.
Account-holder support: live owner customer service is available 10am–2am Brisbane time, seven days a week, 365 days a year. Text support targets a response within 30 minutes. BrainO is working toward 24/7 service.
Text 0474 747 255Create a support ticket