These Phone terms sit alongside the account-wide Terms & Conditions, Privacy Policy, Cookie Policy and Mutual Confidentiality / NDA.
Each $10 monthly ordinary/PBX Phone Agent line includes the number, 10 talk minutes and 20 text messages for that billing period. Usage above the included allowance is charged at 10 cents per talk minute and 10 cents per text message. A 1300 or 1800 Phone Agent number is $50 per month and includes one ordinary BrainO line; any applicable setup charge is disclosed before order confirmation.
The first telco invoice covers the first month and final month in advance. Genuine provider setup charges are added only where disclosed. A new 1300 or 1800 service currently carries a $120 setup charge where BrainO is charged to establish it.
BrainO records call and message usage so the account can show number, direction, duration, message count, usage charge, provider cost and campaign/source information where available. Provider cost is kept separately for BrainO cost reporting and does not replace the published customer retail rule.
Geographic, 1300 and 1800 availability and port eligibility depend on the number and upstream service. Full BrainO mobile SIM/eSIM number porting is not live yet. Customers should not cancel an existing mobile service until a port has been confirmed complete.
BrainO may offer a separate data-only eSIM. It supplies data connectivity for BrainO Chat, the softphone and other internet services; it is not itself a BrainO mobile-number service. Customers may also use their own existing mobile/data service to connect to BrainO.
Customers must provide and keep current the physical service address and other details required for number-provider, IPND and emergency-location records. A number may stay pending until required records are verified.
Do not rely on a web app, data-only eSIM, internet connection or softphone as the sole way to call emergency services. Internet, power or device failures can affect internet-based calling. Keep another available method for calling Triple Zero (000).
The service must not be used for spam, unlawful messaging, fraud, harassment, service abuse or activity that risks the service for other customers. Usage records may be reviewed for security, support, billing and fair-use purposes.
Published pricing may change where service costs or the product change. Where BrainO can lawfully reduce an eligible customer’s future cost, the system may apply the lower charge automatically. Material increases are notified as required before they take effect.