This Phone privacy page supplements the account-wide Privacy Policy and Mutual Confidentiality / NDA.
BrainO may use different Australian telco, wholesale, hosting and connectivity providers to deliver parts of the service. BrainO shares only the information reasonably required to provision, route, support, secure or bill the requested service, or to meet legal and regulatory obligations. Provider processing is subject to the service arrangement and applicable law.
Non-public information held in the account is treated as confidential under the account’s Mutual Confidentiality / NDA. That confidentiality does not prevent disclosures the customer authorises, disclosures needed to approved service providers to deliver the service, or disclosures required by law or a regulator.
Customers may label their own BrainO numbers by website, campaign or advertising source. BrainO can attach those labels to call records so the account and Marketing Agent can show which number or campaign generated enquiries.
The current BrainO eSIM option is data only. It may be used as the internet connection for BrainO Chat or the softphone. Full BrainO mobile SIM/eSIM number service and mobile-number porting must not be treated as active until the relevant service is actually available.
Account holders can use BrainHQ Support to ask about information connected to their service, request correction where appropriate, or raise a privacy question. Legal documents and accepted versions are available from My Legal Documents after sign-in.